Shipping policy
Thank you for choosing WoodenHairStick. We are committed to providing a smooth, reliable, and enjoyable shopping experience for customers around the world. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing
All orders are carefully reviewed and prepared before shipment.
Processing typically takes 1–3 business days, excluding weekends and public holidays.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever available.
Shipping Coverage
We proudly offer Free Worldwide Shipping on all eligible orders.
No minimum purchase is required to qualify for free shipping.
We currently ship to most countries and regions worldwide.
If delivery is unavailable to your location, we will notify you promptly and issue a full refund if necessary.
Estimated Delivery Time
After your order has been processed, the estimated delivery time is:
7–10 Business Days
Please note that delivery estimates are provided as guidelines and may vary depending on:
- Destination country
- Customs clearance
- Local courier services
- Weather conditions
- Peak shopping seasons
- Public holidays
Shipping Confirmation
Once your package leaves our fulfillment center, you will receive an email confirming shipment.
This email may include:
- Tracking number
- Shipping carrier
- Estimated delivery information
Tracking updates may take 24–72 hours to appear after shipment.
Customs, Duties & Taxes
International orders may be subject to customs inspections depending on local regulations.
Customers are responsible for any customs duties, taxes, or import fees required by their country's authorities unless otherwise specified.
Customs processing may occasionally extend delivery times.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect or incomplete address is provided, shipment delays or failed deliveries may occur.
If you notice an address error after placing your order, please contact us immediately.
We will do our best to update your order before it ships.
Lost Packages
If your package appears to be lost during transit, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and provide the most appropriate solution.
Delayed Deliveries
Although most orders arrive within the estimated timeframe, unexpected delays can occasionally occur.
These may include:
- Severe weather
- Customs inspections
- Transportation disruptions
- Carrier operational delays
- National holidays
We appreciate your patience and understanding in these situations.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping package
We will evaluate your claim promptly and arrange a replacement or refund when appropriate.
Missing Items
If any item is missing from your order, please contact us within 7 days after delivery.
Our support team will investigate the issue and provide a suitable resolution.
Order Tracking Assistance
If you have questions regarding your shipment or need assistance tracking your package, our customer support team is always happy to help.
Contact Us
WoodenHairStick
Website: woodenhairstick.shop
Email: support@woodenhairstick.shop
Phone: (647) 806-4529
Address:
154 Brennan Ave
Summerside, PE C1N 2K7
Canada